Question 1

Why should I outsource it outsourcing to Philippines?

Accepted Answer

Philippines is a leading destination for it outsourcing because of its cost advantages, talent availability, and proven track record. Customer service excellence: BPO heritage creates outstanding user support experience English proficiency: Exceptional for helpdesk and user-facing roles Communication skills: Ability to explain technical concepts to non-technical users Companies save 40-80% on labor costs while accessing highly trained professionals. The key is choosing the right country for your specific needs—cost, timezone, cultural fit, and legal complexity all factor into the decision.

Question 2

What are the main advantages of outsourcing it outsourcing to Philippines?

Accepted Answer

The primary advantages include: Customer service excellence: BPO heritage creates outstanding user support experience; English proficiency: Exceptional for helpdesk and user-facing roles; Communication skills: Ability to explain technical concepts to non-technical users; Cost savings: 60-70% less than US for support operations; 24/7 coverage: 13 hours ahead enables night shift coverage for US support; Availability: Massive talent pool ensures staffing for large operations. Philippines has developed a strong reputation for quality in this sector, with established service providers and proven processes. Many companies that outsource to Philippines report high satisfaction with both quality and cost savings.

Question 3

What should I watch out for when outsourcing to Philippines?

Accepted Answer

Key considerations when outsourcing it outsourcing to Philippines include: Limited advanced IT expertise: Excels at support; less suitable for complex infrastructure; Timezone: 13 hours ahead requires night shifts for real-time US collaboration; 13th month pay: Mandatory bonus increases employment costs by ~8%; English accent: Native English would be better but proficiency excellent. Successful outsourcing to Philippines requires clear documentation, defined processes, and investment in relationship-building. Many problems arise from unclear expectations rather than capability issues.

Question 4

How do costs compare for outsourcing it outsourcing in Philippines vs other countries?

Accepted Answer

Philippines is ideal for helpdesk and customer-facing IT operations. Helpdesk support staff cost $7,000-11,000/year, IT support coordinators $8,000-13,000/year, and IT support team leads $12,000-18,000/year. A typical 15-person IT support center costs $110,000-180,000/year in Philippines vs $300,000-500,000+ in US. The 60-70% cost savings combined with superior customer service makes Philippines the default for IT support outsourcing. For companies with high support ticket volumes and user support emphasis (vs infrastructure), Philippines is exceptional value.

Question 5

How do I get started with outsourcing it outsourcing to Philippines?

Accepted Answer

Start by defining your specific needs: What tasks do you want to outsource? What volume? What quality standards? Document your current processes thoroughly. Then either hire directly (with EOR for compliance) or work with an established service provider in Philippines who specializes in it outsourcing. Plan for a 2-3 month ramp-up period while you establish communication patterns and quality standards. Begin with a small pilot project to validate the partnership before scaling.

Outsource IT Outsourcing to Philippines: Complete Guide (2026)

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