Hire Customer Support Specialist in Colombia
Customer support specialists handle customer inquiries, resolve issues, and provide product assistance through various channels including phone, email, and chat. Find out how much it costs to hire a customer support specialist in Colombia and how much you can save compared to US hiring.
Median Salary
$12,000
Total Cost
$15,540
Savings vs US
76%
Annual Savings
$49,460
Annual Cost Comparison
Mid-level customer support specialist · Full-time · Including employer costs
YOUR SAVINGS
$49,460/year
76% less than hiring in the US
Hiring a mid-level customer support specialist in Colombia costs $15,540 per year including employer contributions, compared to $65,000 for the same role in the United States. That's an annual savings of $49,460 (76%) per hire. Over a 3-year engagement, this adds up to $148,380 in total cost reduction for a single position.
Timezone Overlap
US Eastern Time vs Colombia (UTC-5)
US (ET)
Colombia
Overlap
8h
Daily Overlap
9am-5pm
Best Meeting Window (ET)
Colombia operates at UTC-5, which is the same as US Eastern Time. With 8 hours of daily overlap, your Colombia team can attend all standard US business meetings, join daily standups, and collaborate in real-time on code reviews, client calls, and urgent issues. This level of overlap is ideal for roles requiring frequent synchronous communication.
Customer Support Specialist Salary Ranges in Colombia
Annual salary range by experience level
Customer Support Specialist salaries in Colombia range from $6,000 (entry-level) to $24,000 (senior), with mid-level professionals earning a median of $12,000 per year. Savings compared to US salaries are consistent across experience levels: 80% at junior level and 71% at senior level. The relatively narrow salary range indicates predictable hiring costs with less negotiation variance.
Customer Support Specialist Salaries in Colombia (2026)
| Experience Level | Salary Range | Median | vs US |
|---|---|---|---|
Junior 0-2 years | $6,000 - $10,000 | $8,000 | Save 80% |
Mid-Level 2-5 years | $10,000 - $15,000 | $12,000 | Save 76% |
Senior 5+ years | $15,000 - $24,000 | $19,000 | Save 71% |
Ready to hire a Customer Support Specialist in Colombia?
Hire through Deel*Salary data based on industry surveys and job market analysis. Last updated January 2026. Actual salaries vary by specific skills, company size, and location within Colombia.
Calculate Your Hiring Costs
Cost in Colombia
$15,540/year
Range: $12,950 - $19,425
US Equivalent Cost
$65,000/year
Range: $58,500 - $75,400
Your Savings
76%
$49,460/year saved
Exceptional savings
Cost Breakdown
Save 76% hiring Customer Support Specialists in Colombia
Deel handles payroll, compliance, and benefits. No local entity needed.
Key Skills for Customer Support Specialists
Why Hire Customer Support Specialists in Colombia?
Colombia offers a growing talent market for customer support specialists. Consider communication practices for cross-cultural collaboration. US timezone alignment enables real-time collaboration.
Cost Advantage
Save 76% compared to US hiring. A mid-level customer support specialist costs ~$15,540/year total (including 29.5% employer burden), compared to ~$65,000/year in the US. That's $49,460 saved annually per hire.
Talent Quality
Colombia's professional services sector is rapidly growing, producing skilled customer support specialists at competitive rates. The market offers strong value—experienced professionals without the premium of fully mature markets.
Communication
English proficiency in Colombia is rated medium. Many professionals in this field have strong working English, especially those with international experience. Consider a brief communication assessment during interviews.
Timezone & Collaboration
Colombia operates in UTC-5. This provides near-perfect overlap with US business hours—your customer support specialist can attend all meetings, collaborate in real-time, and respond during your workday. Ideal for roles requiring frequent synchronous communication.
Compare Customer Support Specialist Costs in Other Countries
Explore customer support specialist salaries across all 9 other countries in our database, sorted by cost from lowest to highest.
India
asia$8,000
Save 86% vs US
UTC+5:30Vietnam
asia$9,000
Save 83% vs US
UTC+7Philippines
asia$9,500
Save 83% vs US
UTC+8Argentina
latam$11,000
Save 77% vs US
UTC-3Ukraine
europe$13,000
Save 75% vs US
UTC+2Brazil
latam$13,000
Save 72% vs US
UTC-3Mexico
latam$15,000
Save 72% vs US
UTC-6Poland
europe$24,000
Save 56% vs US
UTC+1Portugal
europe$26,000
Save 49% vs US
UTC+0Related Outsourcing Guides
Learn more about outsourcing strategies that work well for customer support specialists.
FAQs: Hiring Customer Support Specialists in Colombia
A Customer Support Specialist in Colombia costs between $6,000 (junior) and $24,000 (senior) annually in base salary. The median mid-level salary is $12,000. Adding 29.5% employer costs, total compensation for a mid-level hire is approximately $15,540/year. Compare this to the US median of $50,000—you're saving roughly $38,000 per year (76%).
Salary data compiled from industry surveys, job boards, and employment reports. Employer costs based on official government rates. Last updated January 2026.
Save 76% hiring Customer Support Specialists in Colombia
Deel handles payroll, compliance, and benefits. No local entity needed.