Hire Customer Support Specialist in Ukraine
Customer support specialists handle customer inquiries, resolve issues, and provide product assistance through various channels including phone, email, and chat. Find out how much it costs to hire a customer support specialist in Ukraine and how much you can save compared to US hiring.
Median Salary
$13,000
Total Cost
$16,120
Savings vs US
75%
Annual Savings
$48,880
Annual Cost Comparison
Mid-level customer support specialist · Full-time · Including employer costs
YOUR SAVINGS
$48,880/year
75% less than hiring in the US
Hiring a mid-level customer support specialist in Ukraine costs $16,120 per year including employer contributions, compared to $65,000 for the same role in the United States. That's an annual savings of $48,880 (75%) per hire. Over a 3-year engagement, this adds up to $146,640 in total cost reduction for a single position.
Timezone Overlap
US Eastern Time vs Ukraine (UTC+2)
US (ET)
Ukraine
Overlap
1h
Daily Overlap
9am-10am
Best Meeting Window (ET)
Ukraine operates at UTC+2, which is 7 hours ahead of US Eastern Time. With only 1 hours of daily overlap, this timezone works best for async workflows. Use the limited shared window for one daily standup or handoff meeting, and rely on documented processes, recorded updates, and async tools for everything else. Many follow-the-sun teams produce more output with this setup.
Customer Support Specialist Salary Ranges in Ukraine
Annual salary range by experience level
Customer Support Specialist salaries in Ukraine range from $6,000 (entry-level) to $24,000 (senior), with mid-level professionals earning a median of $13,000 per year. Savings compared to US salaries are consistent across experience levels: 80% at junior level and 69% at senior level. The relatively narrow salary range indicates predictable hiring costs with less negotiation variance.
Customer Support Specialist Salaries in Ukraine (2026)
| Experience Level | Salary Range | Median | vs US |
|---|---|---|---|
Junior 0-2 years | $6,000 - $10,000 | $8,000 | Save 80% |
Mid-Level 2-5 years | $10,000 - $16,000 | $13,000 | Save 74% |
Senior 5+ years | $16,000 - $24,000 | $20,000 | Save 69% |
Ready to hire a Customer Support Specialist in Ukraine?
Hire through Deel*Salary data based on industry surveys and job market analysis. Last updated January 2026. Actual salaries vary by specific skills, company size, and location within Ukraine.
Calculate Your Hiring Costs
Cost in Ukraine
$16,120/year
Range: $12,400 - $19,840
US Equivalent Cost
$65,000/year
Range: $58,500 - $75,400
Your Savings
75%
$48,880/year saved
Exceptional savings
Cost Breakdown
Save 75% hiring Customer Support Specialists in Ukraine
Deel handles payroll, compliance, and benefits. No local entity needed.
Key Skills for Customer Support Specialists
Why Hire Customer Support Specialists in Ukraine?
Ukraine offers a mature talent market for customer support specialists. Consider communication practices for cross-cultural collaboration. European working hours provide some US overlap.
Cost Advantage
Save 75% compared to US hiring. A mid-level customer support specialist costs ~$16,120/year total (including 24% employer burden), compared to ~$65,000/year in the US. That's $48,880 saved annually per hire.
Talent Quality
Ukraine has a mature tech ecosystem with established universities and training programs. You'll find customer support specialists with experience at both local companies and international firms. Competition for top talent exists, so move quickly on strong candidates.
Communication
English proficiency in Ukraine is rated medium. Many professionals in this field have strong working English, especially those with international experience. Consider a brief communication assessment during interviews.
Timezone & Collaboration
Ukraine operates in UTC+2. There's moderate overlap with US East Coast (4-5 hours). Customer Support Specialists can attend morning meetings (their afternoon) and work asynchronously the rest of the day. This can actually increase focused work time.
Compare Customer Support Specialist Costs in Other Countries
Explore customer support specialist salaries across all 9 other countries in our database, sorted by cost from lowest to highest.
India
asia$8,000
Save 86% vs US
UTC+5:30Vietnam
asia$9,000
Save 83% vs US
UTC+7Philippines
asia$9,500
Save 83% vs US
UTC+8Argentina
latam$11,000
Save 77% vs US
UTC-3Colombia
latam$12,000
Save 76% vs US
UTC-5Brazil
latam$13,000
Save 72% vs US
UTC-3Mexico
latam$15,000
Save 72% vs US
UTC-6Poland
europe$24,000
Save 56% vs US
UTC+1Portugal
europe$26,000
Save 49% vs US
UTC+0Related Outsourcing Guides
Learn more about outsourcing strategies that work well for customer support specialists.
FAQs: Hiring Customer Support Specialists in Ukraine
A Customer Support Specialist in Ukraine costs between $6,000 (junior) and $24,000 (senior) annually in base salary. The median mid-level salary is $13,000. Adding 24% employer costs, total compensation for a mid-level hire is approximately $16,120/year. Compare this to the US median of $50,000—you're saving roughly $37,000 per year (74%).
Salary data compiled from industry surveys, job boards, and employment reports. Employer costs based on official government rates. Last updated January 2026.
Save 75% hiring Customer Support Specialists in Ukraine
Deel handles payroll, compliance, and benefits. No local entity needed.