Hire Customer Support Specialist in Vietnam
Customer support specialists handle customer inquiries, resolve issues, and provide product assistance through various channels including phone, email, and chat. Find out how much it costs to hire a customer support specialist in Vietnam and how much you can save compared to US hiring.
Median Salary
$9,000
Total Cost
$11,025
Savings vs US
83%
Annual Savings
$53,975
Annual Cost Comparison
Mid-level customer support specialist · Full-time · Including employer costs
YOUR SAVINGS
$53,975/year
83% less than hiring in the US
Hiring a mid-level customer support specialist in Vietnam costs $11,025 per year including employer contributions, compared to $65,000 for the same role in the United States. That's an annual savings of $53,975 (83%) per hire. Over a 3-year engagement, this adds up to $161,925 in total cost reduction for a single position.
Timezone Overlap
US Eastern Time vs Vietnam (UTC+7)
US (ET)
Vietnam
0h
Daily Overlap
Async
Use async workflows
Vietnam operates at UTC+7, which is 12 hours ahead of US Eastern Time. There is no overlap with US business hours, making this timezone ideal for follow-the-sun development where work continues 24 hours. Define clear handoff procedures and use async communication. Tasks handed off at end-of-day US arrive completed by morning.
Customer Support Specialist Salary Ranges in Vietnam
Annual salary range by experience level
Customer Support Specialist salaries in Vietnam range from $4,000 (entry-level) to $17,000 (senior), with mid-level professionals earning a median of $9,000 per year. Savings compared to US salaries are consistent across experience levels: 86% at junior level and 78% at senior level. The relatively narrow salary range indicates predictable hiring costs with less negotiation variance.
Customer Support Specialist Salaries in Vietnam (2026)
| Experience Level | Salary Range | Median | vs US |
|---|---|---|---|
Junior 0-2 years | $4,000 - $7,000 | $5,500 | Save 86% |
Mid-Level 2-5 years | $7,000 - $11,000 | $9,000 | Save 82% |
Senior 5+ years | $11,000 - $17,000 | $14,000 | Save 78% |
Ready to hire a Customer Support Specialist in Vietnam?
Hire through Deel*Salary data based on industry surveys and job market analysis. Last updated January 2026. Actual salaries vary by specific skills, company size, and location within Vietnam.
Calculate Your Hiring Costs
Cost in Vietnam
$11,025/year
Range: $8,575 - $13,475
US Equivalent Cost
$65,000/year
Range: $58,500 - $75,400
Your Savings
83%
$53,975/year saved
Exceptional savings
Cost Breakdown
Save 83% hiring Customer Support Specialists in Vietnam
Deel handles payroll, compliance, and benefits. No local entity needed.
Key Skills for Customer Support Specialists
Why Hire Customer Support Specialists in Vietnam?
Vietnam offers a growing talent market for customer support specialists. Consider communication practices for cross-cultural collaboration. The timezone difference can enable follow-the-sun workflows.
Cost Advantage
Save 83% compared to US hiring. A mid-level customer support specialist costs ~$11,025/year total (including 22.5% employer burden), compared to ~$65,000/year in the US. That's $53,975 saved annually per hire.
Talent Quality
Vietnam's professional services sector is rapidly growing, producing skilled customer support specialists at competitive rates. The market offers strong value—experienced professionals without the premium of fully mature markets.
Communication
English proficiency in Vietnam is rated medium. Many professionals in this field have strong working English, especially those with international experience. Consider a brief communication assessment during interviews.
Timezone & Collaboration
Vietnam operates in UTC+7. The timezone difference can be leveraged for follow-the-sun workflows, where work continues while US teams sleep. For customer support specialists, define clear handoff procedures and use async tools like Loom and documented processes.
Compare Customer Support Specialist Costs in Other Countries
Explore customer support specialist salaries across all 9 other countries in our database, sorted by cost from lowest to highest.
India
asia$8,000
Save 86% vs US
UTC+5:30Philippines
asia$9,500
Save 83% vs US
UTC+8Argentina
latam$11,000
Save 77% vs US
UTC-3Colombia
latam$12,000
Save 76% vs US
UTC-5Ukraine
europe$13,000
Save 75% vs US
UTC+2Brazil
latam$13,000
Save 72% vs US
UTC-3Mexico
latam$15,000
Save 72% vs US
UTC-6Poland
europe$24,000
Save 56% vs US
UTC+1Portugal
europe$26,000
Save 49% vs US
UTC+0Related Outsourcing Guides
Learn more about outsourcing strategies that work well for customer support specialists.
FAQs: Hiring Customer Support Specialists in Vietnam
A Customer Support Specialist in Vietnam costs between $4,000 (junior) and $17,000 (senior) annually in base salary. The median mid-level salary is $9,000. Adding 22.5% employer costs, total compensation for a mid-level hire is approximately $11,025/year. Compare this to the US median of $50,000—you're saving roughly $41,000 per year (82%).
Salary data compiled from industry surveys, job boards, and employment reports. Employer costs based on official government rates. Last updated January 2026.
Save 83% hiring Customer Support Specialists in Vietnam
Deel handles payroll, compliance, and benefits. No local entity needed.